Privacy statement

Fides makelaars  (“we” or “us”) consider the privacy and protection of our clients’ data, both corporate and personal, to be of the utmost importance and we take robust measures across our business to protect the security and integrity of all such information.

However, the law requires us to take particular steps in relation to the processing and protection of personal data. To ensure that you feel confident about providing us with your personal information when communicating with us and using our services, we outline below our practices in relation to the collection and use of personal data of the AVG law. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which we will collect, use and process personal data. Please read this Privacy Policy carefully to ensure you understand how we handle your personal data; please also check this page from time to time as the Policy may be updated.

Last update is 23 May 2018

Information we may collect from you

We may collect and process the following information about you:

• information you provide by filling in forms on our website and information given in hard copy form or by any other means providing: your name; date of birth; address; interests; marketing preferences; when appropriate your credit information; and any other personal information relevant to the services we provide. This information may be provided when you are registering interest, transacting with us, subscribing to our services or for newsletters or requesting information;
• correspondence or other contacts you may have with us;
• details of transactions you carry out through our website, and any communications by telephone, in person or by any other means relating to those transactions;
• details of your visits to our website including, but not limited to, traffic data, web logs or other communication data and the resources you access.
• When we have a contract with you, we take pictures of the selling proparty.

The information you provide to us will be used for processing transactions but may also be used for data processing, such as compiling statistical information about your interests and the use of out website.  As a service to you, we may also use this information to customize the content we offer on our website.

Cookies

We may collect and process the following information obtained from your use of Cookies

Strictly necessary: These cookies are essential to enable you to move around the website and use its features, such as accessing secure areas of the website; many of the functions on our website will not work properly, or at all, if you do not allow If you reside outside the EU, we also use a type of cookie for targeting or advertising. Read more about out Cookie statement.

How is this personal information used?

We will collect, record, store and use your personal data to:

• selling or purchasing property or services to out clients.
• providing you with information, products or services that you request from us or which we believe would interest you in a way that is targeted and relevant. Like our search service;
• carrying out our obligations arising from any contracts entered into between you and us;
• notifying you about changes to our products and services;
• ensuring that our website is presented in the most effective manner for you and your computer

We may contact you for the above purposes by telephone call, email, text or SMS messaging and other means. 

Sharing information

We will not share your personal data with anyone outside the our compay. We are affiliated with e ERA and NVM. Therefore we share the unpersonalized data with  them. It’s used for analystic goals.

We may from time to time however need to disclose your personal data to certain third parties.

Agents or Contractors of Fides makelaars

We may need to disclose certain personal information to our Agents or Contractors to enable Fides makelaars to process transactions or communicate with you. Where we do so it will be on the basis that these agents/contractors are required to keep the information confidential and secure, and will not use the information for any other purpose than to carry out the services they are performing for Fides makelaars.

Anti-Money Laundering and Regulatory Authorities

We may need to retain and disclose certain information about you to regulatory authorities and to appropriate agencies to conduct anti-money laundering and trade sanction checks and to assist with fraud prevention, in particular, in compliance with our AML obligations and in relation to trade sanctions. We will disclose this information as is required by law.

Credit Agencies

We may need to disclose certain personal information about you to credit agencies to conduct appropriate checks when you are transacting with us.

Legal Disclosures

While we will not voluntarily disclose your personal data we may disclose such information if we are required to do so by a valid Court Order, if we are lawfully requested by government or law enforcement authorities, if we are required to do so pursuant to other legal processes, or if it becomes necessary to protect the rights or property of Fides makelaars.

Contacting You

In order to provide you with marketing information about our products and services, we may contact you by email, text, SMS or any other messaging service, telephone, fax and by post. At the bottom of any marketing e-mails you will have a clearly marked unsubscribe option from future mailings. In addition, you may at any time send an email to info@dekoningwonen.nl asking for your name to be removed from our lists.

Your Rights

You have the legal right to a copy of the information which we hold about you, including information on how this will be used and to ensure this information is accurate. You also have the right to ask us not to process your personal data for marketing purposes – you can exercise this right by checking certain boxes on the forms we use to collect data or at any time by contacting us at info@fidesmakelaarsleiden.nl.

Security

We will take all reasonable and appropriate steps to protect the security and integrity of all personal information provided to our website, or by any other means electronic or otherwise.

We will ensure that your personal data de Fides makelaars suitably protected against both unauthorized physical and electronic access. These measures include an electronic firewall and various other protection measures that involve virus scanning, installation of security patches, vulnerability testing, backup and recovery planning, employee training, security audits and other steps designed constantly to improve the data protection posture. However, we cannot guarantee that information during transmission through the internet or any computer network is entirely safe from unauthorized intrusion, access or manipulation. We will have no liability for disclosure of information due to errors or unauthorized acts of third parties. In any event, where we believe personal data has been compromised, we will notify you of this.

How long will Fides makelaars keep my personal information?

We will hold your information on our systems for as long as is legal necessary for the relevant activity, or for as long as is specified in any agreement between you and us.

Changes to this Policy

We reserve the right to amend or update this Privacy Policy and any of our privacy practices at any time. We will notify users of this website by posting any updated policy on this page and such changes will be effective immediately and without further notice. Where appropriate, we may notify you directly of changes to the Privacy Policy either through email or a prominent notice on our website.

Contact

If you have any queries in relation to the use and protection of your personal data please contact us at info@fidesmakelaarsleiden.nl